FAQ(s)

WHAT IS THE REFUND/EXCHANGE POLICY?

Due to the nature of this business and for sanitation reasons, we cannot accept returns unless item received was incorrect. NO REFUNDS! STORE CREDITS ONLY!! You have 14 days from the time it was delivered to send it back for an exchange. (PLEASE read our FAQ’s about the belt being tight, before sending it back. Returned items must be unused, unaltered and returned in the original packaging.

 

YOU ARE RESPONSIBLE FOR ALL SHIPPING FEES TO AND FROM.

Item must be in its original packaging. If the item is shipped after 14 days, it will be returned to you. International customers, we allow up to 30 days to have the item returned. (NO EXCEPTIONS!) Should an item get lost in the mail due to postal service or stolen once delivered, It is not Waist Trainers Africa responsibility to replace it!!

Please change Postal Addreres to 
P.O Box 785815
Sandton 
2146


How long do I wear my waist cincher?

It is recommended to wear 6-8 hrs daily for 30 days to see maximum results. In the beginning of wearing your waist cincher you can start at 4 hrs then work your way to 6-8 hrs wearing daily.

 

Is the Waist Trainer used to Lose Weight?

It is used lose weight off the Stomach Area. With eating healthy and exercising you will lose weight. While you lose weight, the waist cincher is used to create that hour glass figure you always wanted.

 

How long before I start seeing results?

Many of our customers informed us they started seeing results within that first week of wearing their waist cincher. We ask that you allow 30 days.

 

How long does it take to ship?

It takes 3-5 business days to ship all orders. If you placed your order after 3pm or over the weekend, your order starts to process the next business day. As it is shipped a tracking number will be sent to your email. Otherwise you can collect from our Shops in Johannesburg, South Africa

 

SHIPPING METHOD?

All transit days are an estimate and are not guaranteed for most services.
If you are ordering outside the South Africa please allow additional time for your order to get through customs. Waist Trainers Africa is not responsible for any taxes or dues that may be associated with the shipment.

 

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept Paypal and most major credit cards only, and EFT deposits and Cash deposits into our Bank Accounts. To protect our customers from credit card fraud, your billing address must match that of the credit card used for payment. The billing address is considered the address in which they mail the credit card statement to.
If you are unsure what this address is, please check your credit card statement. Please understand that this is an internet regulation to help ensure that the person making charges to a credit card is the actual cardholder. If we have any problems processing your card, we will contact you.


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

DUE TO OUR HIGH VOLUME OF ORDERS After your order has been placed please allow 2-3 Business days for your order to be processed. We offer worldwide shipping.
ORDERS PLACED ON FRIDAYS & WEEKENDS WILL not start processing until MONDAY

 

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE South Africa?

Yes we do!

 

HOW DO I WASH MY Waist Trainer?

Hand wash or machine-wash on delicate. Air dry to keep fabric from shrinking and losing elasticity.

 

WHAT SIZE SHOULD I ORDER?

Our Waist Trainers are NOT sized using the traditional sizes. It is important that you refer to our sizing chart to ensure a proper fit. If you stomach is a little larger, or if you’re between sizes, choose a size up to ensure fit.